Find Out How to Make a Claim and Contact Us

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How do I claim for Life Assurance?

A claim is made when ones’ policy reaches maturity or upon death of the policyholder. When the policy reaches maturity, the policyholder is supposed to visit our Head Office at Nakawa Business Park on Block A, Level 6 with his or her original copy of the policy document plus a valid National Identification Card. In case one lost his or her policy document, we require a police letter indicating the loss of the policy document, statutory declaration, and a copy of valid identification.

Upon the demise of the policyholder, the next of kin makes the claim by visiting us at Head office with the original policy document, Death Certificate of the policyholder, and National Identification cards for the deceased and the next of kin.

Within 5 working days, submission of all necessary documentation, a discharge voucher is shared with the client via email. On submission of fully filled discharge voucher, the payment process is concluded in the next 5 working days.

How do I claim for Financial Services?

The Unit Trust is an open-ended investment which means clients have got access to their units whenever they feel the need. The redemption process is very simple whereby the client fills in a redemption form and submits either through email, WhatsApp, or physically to the office and the stipulated units are then transferred to the client’s bank account.
For Cash Management, one can redeem their investment at maturity of the fixed period.

Visit us at our nearest branchesIf you want to visit us, below is the address to our offices:

Head Office

Plot 3-5 New Port Bell Road

Block D, 6th floor

Nakawa business park

P.O. Box 7185, Kampala-Uganda

Email: uapuganda@uap-group.com or customerservice@uap-group.com

Tel: +256 414 332700 or Toll free line: 0800132700

Head Office Life Assurance

Plot 3-5 New Port Bell Road

Block A, 6th floor

Nakawa business park

P.O. Box 7185, Kampala-Uganda

Tel: +256 414 332870

Agency Office

2nd Floor, Soliz House,

Plot 23 Lumumba Avenue

Nakasero-Kampala,

Uganda

Tel : +256 414 332 754

Toll Free: 0800 132 700 or Whatsapp: +256 793 203 516

Financial Services

Plot 3-5 New Port Bell Road,

2nd Floor 1st Tower,

UAP Nakawa Business Park,

P.O Box 20079 Nakawa (U)

Email: clientrelationsufs@uap-group.com

Tel: +256 414 332824, +256 754 443788

Visit the nearest General Insurance branchIf you want to visit us, below is the address to the General Insurance offices:

Kimathi Office

1st Floor, UAP Building

Plot 1, Kimathi Avenue

Kampala, Uganda

Tel : +256 414 332 700

Mbarara Branch

Plot 23, High Street

Mbarara, Uganda

Tel. +256 485 421422

Jinja Branch

Plot 32/34 Main Street

P.O. Box 1747

Tel: +256 434 120 047

Satellite Offices

1. Lira Branch

Plot 18, Olwol Road

Tel: +256 772674646

2. Mbale Branch

Plot 58, Republic Street

Tel: +256 775026399

3. Gulu Branch

Plot 16 Aewich, Road, Bus Park Exit

Tel: +256 774292166

4. Arua Branch

Plot 24, Adumi Avenue Road

Tel: +256 775616373

5. Freedom City Branch

Freedom City Mall

Plot 4010, Namasuba, along Entebbe Road

Tel: +256 753932747

Outlets

1. Orasea Supermarkets, Arua, Tel: +256 775904050

2. Adumi Td, Arua, Tel: +256 774108220

3. Koboko Main Street, Koboko, Tel: +256 784654425

4. Gulu City, Plot 16, Awich Road, Tel: +256 774292166

5. Bibia, Elego Border, Tel: +256 773458031

6. Lira City, Olwol Road, Tel: +256 772674646

7. Isingiro, Tel: +256 772898831

8. Ibanda, Tel: +256 782692997

9. Mirama Hills, Ntungamo, Tel: +256 774455370

10. Malaba, Malaba Street, Tel: +256 775026399

11. Busia, Busia Street, Tel: +256 775026399

How do I make payments? You may remit your premiums using any of the different modes below:

Fill out a direct debit order form with your Insurance Agent.
Direct bank transfer to UAP Old Mutual Life Assurance bank accounts- Call our toll free line for bank details of your preferred banker.
Use MTN Mobile Money. By dialing *165#
Use Airtel Money. By dialing *165#

Want to know more about General Insurance claims? Below is our standard requisite claims process.

1. Labour Department forms 31, 35 and 87.
2. Original medical treatment notes from the attending doctor indicating the nature and extent of injuries sustained.
3. Original receipts for the medical bills incurred.
4. Employee’s pay slips for the 3 months prior to the injury date.
5. Certified copy of their staff ID card.
6. Medically recommended number of days spent away from duty as a result of the injury (attach the relevant sick leave records).
7. Police report in case of road traffic accidents.
1. Claim form duly filled, signed and stamped.
2. Original medical treatment notes from the attending doctor on nature and extent of the injuries sustained.
3. Original receipts for the medical bills incurred.
4. Payslips for the 3 months prior to the injury date.
5. Certified copy of the employee’s staff ID card.
6. Advice on the number of medically recommended days off duty as a result of the injuries (attach the relevant sick leave records).
7. Police report in case of road traffic accidents.
1. Claim form duly filled, signed and stamped (attach a detailed breakdown of the claimed amount)
2. Insured’s detailed statement on circumstances of loss.
3. Detailed police investigation report on the incident.
4. All documents in support of the lost cash/items (e.g. receipts, payment vouchers, cash movement records etc.)
5. Insured’s after loss audit report.
6. Culprit’s employment details (incl. application letter, employment contract, dismissal letter, details of their referees etc.)
7. Any other documents deemed necessary to support the claim.
1. Claim form duly filled, signed, and stamped.
2. A detailed statement on loss circumstances.
3. At least 2 replacement quotations for an item of the same make and specifications.
4. Copies of the purchase invoices and / LPOs for the lost/ damaged items.
5. Pictures of the damaged items.
6. Police report in case of theft.
1. Claim form duly filled, signed and stamped.
2. A detailed statement on circumstances of the loss.
3. Police report on the incident/ fire brigade report.
4. Replacement &/or repair quotes for the damaged items.
5. Stock movement records (for loss or damage to stock of goods).
- Claim form duly filled, signed and stamped.
- Statement of the Insured on the incident and related proceedings.
- Your technician’s report on the cause and extent of damage including recommendations.
- Repair &/or replacement quotations (at least 2) from separate service providers.
- Photographs of damages.
- Maintenance records for the affected machine.
1. Claim form duly filled, signed and stamped.
2. Police investigation report on the incident.
3. Insured’s detailed statement on the loss circumstances.
4. Letter to the security company holding them liable for the loss (the same should be duly acknowledged received by them).
5. Pictures showing evidence of break in to the premises.
6. Stock movement records (in case items involved are part of stock).
7. Purchase documents for the lost stock.
1. Duly filled, signed & stamped claim form.
2. Pictures of damaged vehicle clearly capturing the registration number and the damages.
3. Valid driver’s permit.
4. IOV report.
5. Vehicle logbook.
6. Police report on the incident including sketch map.
7. At least 2 repair/repair quotations from separate garages.
1. Duly filled, signed & stamped claim form.
2. Police investigation report.
3. The driver’s statement recorded at police.
4. Copy of driver’s permit.
5. Proof of the advertisement notice in Newspapers/Radio announcements.
6. Vehicle Keys and logbook.
1. Duly filled, signed & stamped claim form.
2. Police report
3. Copy of logbook and permit.
4. Newspaper advert announcing the stolen motorcycle.
5. Original purchase invoice of the stolen motorcycle.
6. Motorcycle keys.
1. Attached claim form duly signed and stamped (please attach a breakdown of how the loss amount was arrived at)
2. Police investigation report on the incident.
3. The salesman’s detailed statement on the loss circumstances.
4. All documents in support of the lost cash (e.g. goods received notes, purchase and sales documents, receipts, payment vouchers e.t.c)
5. Details of your cash handling procedures.
6. Any other documents deemed necessary to support the claim.
1. Attached claim form duly filled signed and stamped (should show a breakdown of what is being claimed for).
2. Letter to the transporters holding them liable for the loss duly acknowledged them.
3. Their response to the insured’s communication attaching the driver’s statement.
4. Police report if there were any incidents along the way to Uganda.
5. Bill of lading.
6. Commercial invoice.
7. Packing list.
8. Delivery notes.
9. Copy of the relevant cover note.